Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item so that we can evaluate the issue and
make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like face masks, socks, and all undergarments
custom products. All Sales are final. Please get in touch if you have questions or concerns
about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once
the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit card
company to process and post the refund too.